The complaint period is at least two months after discovering the defect. We kindly ask you to report the defect as soon as possible after its discovery. If possible, you should be able to present the product and/or provide images of the products related to the complaint.
The consumer can report the complaint to Euroflorist via our contact page, also stating the order number. Our customer service is available on weekdays (09:00 - 18:00) and on Saturdays (09:00 - 15:00). Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
Due to the fresh nature of our flowers, we ask that you submit your complaint or feedback within one working day of delivery. We guarantee that the flowers will remain fresh for seven days from the time of delivery. We assume that you will take proper care of the bouquet and that the location where the bouquet is placed is not subject to extreme heat, cold or draughts.
If the bouquet arrives damaged or wilts or no longer looks good within seven days of delivery, we ask that you send at least three clear photos with the complaint: one photo from above and two from the side, with sufficient light.
This is the only way we can properly assess the bouquet and address the florist accordingly. If the complaint is found to be justified, we will contact you to discuss a suitable solution or compensation.